Dear cp0412,
Thank you so much for the email and the information. RMA 68819 has been issued for the return of your item. Please include this RMA, Return Manufactures Authorization # on the outside of the box so the item is delivered to the correct department. Also it is best to use a shipping method that will provide you with a tracking number just in-case the item is lost and is not delivered to us.
Kind regards,
SureFire LLC
International Department
Fountain Valley Ca, 92708 USA
Email: International@SureFire.com
Tel: 714-545-9444 Fax: 714-545-9537
Illumination tools and accessories designed to meet the demanding needs of high-risk professionals. Tested and relied upon in the world's harshest conditions.
Go with the proven performer. Go SureFire.
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From: SureFire [mailto:noreply@surefire.com]
Sent: Tuesday, May 28, 2013 10:36 AM
To: international
Subject: cp0412 Chen of Taiwan, Bezel broken E1L needs RMA
International Inquiries
GENERAL INFORMATION
First Name：cp0412
Last Name：Chen
E-mail：cp0412@xxxxxxxx.com.tw
Telephone：(886) 0x2-xxx-xxxx
Street1：4F., No.25,
Region：Taiwan
City：Taipei
Country：Taiwan
Zip/Postal Code：104
Comments
I live in Taiwan,and I love Surefire.So I bought two E1L from Amazon. But one of them has a problem which the glass of led head is broken.However the E1L is new.
Can I mail the broken led head to Surefire to fix it ? And how much will you charge ? Should I show the photo of the broken led head?
Please tell me what to do,Thank you very much.
Thank you again
